Apply Apply Now!

Major Products Parts Salesperson



Location: Kidron, OH
Department: Kidron Retail
Posted: 05-03-2017
Location Name: Kidron
Wage: Depends on Experience
Position Type: Full time
Shift: Standard

Position Summary & Purpose:       

The Major Products - Parts Salesperson will be the primary person responsible for replacement parts for any and all products sold through the Lehman’s Major Products Line.  The Major Products - Parts Salesperson will assist the Lehman’s Major Products team members in creating a memorable shopping experience by working with all departments in the Dalton, Kidron and Mt. Hope locations to ensure inventory is correct by either transfers, corrections and/or adjustments.  The Major Products – Parts Salesperson will also assist the Major Products staff in creating a memorable visitor experience by engaging the visitor in a positive and helpful manner by offering accurate and relevant information in a manner focused on providing exceptional customer service and creating an outstanding first impression. 

Duties & Responsibilities:

Parts Sales

  • Handle customer parts inquiries for Lehman’s Major Products line via phone, fax, email and face-to-face
  • Determine replacement parts required, according to:
    • Inspection of old parts
    • Customer requests
    • Customer description of malfunction
  • Ability to research replacement parts using different mediums such as online or catalog sources in order to determine replacement part stock numbers and/or prices
  • Advise customers on substitution or modification of parts when identical replacements are not available
  • Prepare in-stock orders for shipping parts to the customer(s) or pick-up at the store
  • Prepare sales order(s)
  • Receive payment or obtain credit information either in person, via telephone or face-to-face
  • Receive, mark and stock parts in the warehouse according to prearrange systems
  • Assemble merchandise as needed
  • Take physical and logical inventory of stock parts and notify byer for replenishment
  • Examine returned parts for defects, and exchange defective parts or give a refund
  • Maintain up-to-date vendor contact information and share information with buyers

Sales

  • Greet customers and determine what each customer needs or wants
  • Describe merchandise and explain use, operation and care of merchandise
  • Recommend, select and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive/process cash and/or credit payments (all sales transactions are entered in the POS computer daily)
  • Maintain knowledge of:
    • Current sales and promotions in the Major Products Department
    • Policies regarding payment and exchanges
    • Security practices
  • Answer questions regarding the store and its merchandise
  • Demonstrate use or operation of major products and accessories
  • Provide, in a timely manner, requests for quotes, lead times and order status
  • Coordinate the handling of customer orders with the dock at Dalton to ensure prompt and excellent customer service
  • Stock merchandise
  • Maintain orderly and organized sales counter and work area
  • Clean shelves, counters and tables in the Major Products area

Other duties as assigned

Qualifications:

Education

  • Minimum of an Eighth (8th) Grade education

Experience

  • Minimum experience required for this position is 2 years retail sales or commensurate experience preferred.  Lehman’s will provide additional on the job training for qualified candidates

Tools & Technology

  • Point of Sale Computer (POS Computer)
  • Telephone, Fax machine, Email, Internet, Calculator
  • Keyboard – 50 WPM
  • RF Gun
  • Ability to obtain and maintain tow motor certification