Visitor Support Specialist / Stocker (Seasonal)

Kidron, OH
Kidron Retail
08-09-2018
Kidron
Depends on Experience 
Seasonal
Position Summary & Purpose: 
 
The Visitor Support Specialist/Stocker will be the primary visitor contact for the Lehman’s store in Kidron, Ohio.  The Visitor Support Specialist/Stocker will assist customers in locating desired merchandise and will direct customers to store activities of interest.  Visitor Support Specialist/Stocker will also receive stocking assignments from the VSS/Stocker Senior Team Leader and will stock shelves, cases, bins and tables with merchandise in order to attract customers and increase sales. Visitor Support Specialist/Stocker will also receive merchandise, appropriately count/process inventory and distribute inventory to the appropriate area of the Kidron store.  The Visitor Support Specialist/Stocker will assist Kidron team members to create a memorable visitor experience by engaging the visitor in a positive and helpful manner, offering accurate and relevant information in a manner focused on providing exceptional customer service and creating an outstanding first impression. 
 
Duties & Responsibilities:
Visitor Support
  • Walk through the store with the purpose of engaging customers to assist with questions, directions and to provide excellent customer service
  • Cross-train in all departments of the store in order to be able to efficiently and effectively assist visitors
  • Will be assigned primary areas of responsibility and coverage, but may be needed to “cover” other areas of the store when staff shortages occur
  • Will handle the “over-flow” of primary area(s) of responsibility
  • Provide directions to customers to desired products and/or local area attractions
  • Provide coverage for all departments and the customer service desk when needed in order to provide excellent customer service
Stock
  • Stock shelves, racks, cases, bins and tables with new and/or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise
  • Process transfer documents to pick/prepare items for transfer to other Lehman’s locations
  • Clean display cases, shelves and aisles
  • Manage product in back stock area to ensure that it is well managed and safe.
  • Cycle out back stock onto sales floor weekly
  • Communicate inventory observations to VSS/Stock Senior Team Leader and Department Managers
  • Assist with keeping the store presentable, clean and organized for consumers
  • Create, attach and/or change pricing labels on merchandise according to pricing list
  • Answer telephone calls requesting product availability and assist with retail floor coverage as needed
  • Cycle Count merchandise
Other duties as assigned
 
Qualifications:
 
Education
  • Minimum of an Eighth (8th) Grade education
Experience
  • Minimum experience required for this position is 0 to 6 months in a customer service, retail and or customer centered environment
  • Familiarity with Lehman’s line of non-electric merchandise a plus but not required
Physical Requirements
  • Ability to access all areas of the Kidron store sales floor
  • Ability to move up to 25 pounds on a routine basis and occasionally move heavier or bulkier items either alone or as part of a team
Skills
  • Interpersonal skills which include but are not limited to:
    • Extrovert/Social – being able to engage in conversation about computer system errors, concerns, orders, etc. and continue in the engagement until the problem is resolved
      • Notice and appropriately interpret social cues when interacting with Lehman’s vendors and/or co-workers
    • Fiscal responsibility – working within monetary guidelines for all projects
    • Integrity – adhere to moral/ethical principles established by the corporate culture
    • Fairness – adhering to the principals of being non-biased and just
    • Trustworthy – deserving of trust and/or confidence, dependable, reliable
    • Strong Work Ethic – adhering to the moral benefit and importance of work and its inherent ability to strengthen character
    • Self-Control – being able to maintain an appropriate and calm composure, keeping emotions in check, controlling anger and avoiding aggressive behaviors in all situations
    • Stress Tolerance – accepting criticism and dealing calmly and effectively with high stress situations
    • Initiative – willingness to take on responsibilities and challenges
    • Attention to Detail – thorough in completing work tasks
    • Cooperation – being pleasant with others while on the job and displaying a good-natured, cooperative attitude
    • Independence – self-guided, ability to work with little or no supervision and complete tasks/projects; closely related to Initiative and Work Ethic
    • Adaptability/Flexibility – being open to change (positive or negative) and to considerable variety in the workplace
•Physical skills which include but are not limited to:
  • Motor Skills -  the ability to use fine and gross motor skills to complete decorating projects and assisting visitors in the store (example: using fingers to pick up string or using hands, legs and back to lift a package from the floor)
  • Dexterity – skill of being able to  use hands, feet, eyes, body in coordination with each other to complete a given project or task
• Mental skills which include but are not limited to:
  • Computation – the act, process or method of using/performing calculations
  • Analytical – the ability to process information in a logical way
  • Communicative – the ability to interacting with and relay pertinent information to a variety of individuals in a variety of ways (written, verbal, visual, etc.)
Communication
  • Language
    • English – must be able to communicate fluently and understand the English language utilizing any and all forms of communication (written, verbal, visual, etc.)
    • Dutch (Pennsylvania Dutch) – not a necessary job requirement, but helpful in dealing with Amish visitors/customers
  • Active Listening – the ability to give full attention to what other individuals are saying, taking time to understand the point(s) being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Reading/Writing – the ability to look at, use, and  understand the meaning of letters, words and/or symbols as they pertain to Lehman’s computing systems
  • Comprehension – the ability to grasp the nature, significance and/or meaning of written, spoken or visual cues as they pertain to Lehman’s computing systems and interactions with Lehman’s employees and vendors
  • Speaking – the ability to use words to appropriately express thoughts, feelings, opinions, directions, etc. to Lehman’s employees and vendors in regards to Lehman’s computing systems

Scheduling

  • Must be willing and able to work assigned shift/schedule/provisory period as defined by supervision based on staffing needs
  • Must be able to provide reliable transportation for self to and from assigned worksite(s). Transportation can include but is not limited to self-transport, car-pooling, hired drivers, horse & buggy, bicycle, etc.  Neither Lehman’s nor Lehman’s supervision is responsible for securing or providing reliable transportation for this position.Dependability - must be willing and able to maintain proper attendance and punctuality standards; must be reliable, responsible and fulfill all employment obligations