Picker/Packer

Ohio, Dalton
Warehouse
06-07-2019
Corporate Headquarters
Depends on Experience  Hourly
Full time

Position Summary & Purpose:       

The Picker/Packer will be responsible for picking, preparing and packaging customer merchandise for shipment.  The Picker/Packer will ensure that items are picked from the Direct Sales Inventory according to the customer purchase; prepared according to industry, Lehman’s and shipping standards in order to ensure safety of product; and that purchased items are packaged and shipped appropriately by the most cost effective and quickest means possible according to customer request.  The Picker/Packer will assist the Lehman’s Direct Sales team members in creating a memorable shopping experience by following through to the end of the order process to ensure the customer the customer has received exceptional customer service (from beginning to end) and creating an outstanding first impression. 

Duties & Responsibilities:

Picker

  • Prepare pick ticket for each pick cart
  • Pick merchandise from inventory shelves and compare with pick ticket to verify accuracy
  • Visually inspect merchandise for defects

Packer

  • Print orders and place orders in pick carts (also known as pick ticket)
  • Visually inspect merchandise for defects
  • Hand pack merchandise and stuffing/stabilizing materials into shipping boxes
  • Use computer software system to record shipment data (shipping address, weight, shipping charges, etc.)
  • End of line duties which can include but are not limited to packaging
    • Requisition and stock shipping materials and supplies
    • Facilities maintenance duties as needed such as sweeping and dusting
    • Organizing work area for orderliness at all times in order to comply with safety guidelines   
  • Keep a count of all items listed as “finished goods” in the inventory tracking system
  • Gather either Lehman’s or Crownplace/Aladdin product(s) and assemble them properly according to paperwork (order) supplied                                                                    
  • Other duties as assigned

Qualifications:

Education

  • Minimum of an Eighth (8th) Grade education

Experience

  • Minimum experience required for this position is 0-6 months

Travel – no extensive job related travel required for this position

Skills

  • Interpersonal skills which include but are not limited to:
  • Extrovert/Social – being able to initiate customer engagement and continue in the engagement until the end resulting in a positive experience with the customer  Examples include but are not limited to:
  • First engagement – initiate customer interaction/engage customer
  • Assessment of customer needs
  • Meeting quality standards for service
  • Evaluation of customer satisfaction
  • Notice and appropriately interpret social cues when interacting with Lehman’s customers
  • Creativity – using artistic abilities to bring ideas from concept to completion in a timely and fiscally responsible manner
  • Fiscal responsibility – working within monetary guidelines for all projects
  • Integrity – adhere to moral/ethical principles established by the corporate culture
  • Fairness – adhering to the principals of being non-biased and just
  • Trustworthy – deserving of trust and/or confidence, dependable, reliable
  • Strong Work Ethic – adhering to the moral benefit and importance of work and its inherent ability to strengthen character
  • Self-Control – being able to maintain an appropriate and calm composure, keeping emotions in check, controlling anger and avoiding aggressive behaviors in all situations
  • Stress Tolerance – accepting criticism and dealing calmly and effectively with high stress situations
  • Initiative – willingness to take on responsibilities and challenges
  • Attention to Detail – thorough in completing work tasks
  • Cooperation – being pleasant with others while on the job and displaying a good-natured, cooperative attitude
  • Independence – self-guided, ability to work with little or no supervision and complete tasks/projects; closely related to Initiative and Work Ethic
  • Adaptability/Flexibility – being open to change (positive or negative) and to considerable variety in the workplace
  • Training Skills which include but are not limited to:
  • Study and maintain up-to-date product knowledge and installation instructions
  • Reading, understanding, interpreting and training crew members in regards to up-to-date product knowledge and installation instructions
  • Ability to learn, understand, transfer and/or relay information pertaining to appropriate county codes for each customer specific installation and/or repair
  • Ability to effectively convey and train crew members in Lehman’s business practices, and the safe installation/repair of Major Products (appliances) in an appropriate environment conducive to learning and retention
  • Physical skills which include but are not limited to:
  • Motor Skills -  the ability to use fine and gross motor skills to complete  projects and assisting visitors in the store (example: using fingers to pick up string or using hands, legs and back to lift a package from the floor)
  • Dexterity – skill of being able to  use hands, feet, eyes, body in coordination with each other to complete a given project or task
  • Safety – the ability to observe gauges, dials, or other indicators, whether analog or digital, to make sure appliance is working properly
  • Mental skills which include but are not limited to:
  • Computation – the act, process or method of using/performing calculations
  • Analytical – the ability to process information in a logical way
  • Communicative – the ability to interacting with and relay pertinent information to a variety of individuals in a variety of ways (written, verbal, visual, etc.)
  • Time Management – the ability to manage one’s own time and prioritize projects

Communication

  • Language –
    • English – must be able to communicate fluently and understand the English language utilizing any and all forms of communication (written, verbal, visual, etc.)
    • Dutch (Pennsylvania Dutch) – not a necessary job requirement, but helpful in dealing with Amish visitors/customers
  • Active Listening – the ability to give full attention to what other individuals are saying, taking time to understand the point(s) being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Reading/Writing – the ability to look at, use, and  understand the meaning of letters, words and/or symbols as they pertain to Lehman’s computing systems
  • Comprehension – the ability to grasp the nature, significance and/or meaning of written, spoken or visual cues as they pertain to Lehman’s computing systems and interactions with Lehman’s employees and vendors
  • Speaking – the ability to use words to appropriately express thoughts, feelings, opinions, directions, etc. to Lehman’s employees and vendors in regards to Lehman’s computing systems

Scheduling

  • Must be willing and able to work assigned shift/schedule/provisory period as defined by supervision based on staffing needs
  • Must be able to provide reliable transportation for self to and from assigned worksite(s). Transportation can include but is not limited to self-transport, car-pooling, hired drivers, horse & buggy, bicycle, etc.  Neither Lehman’s nor Lehman’s supervision is responsible for securing or providing reliable transportation for this position.
  • Dependability - must be willing and able to maintain proper attendance and punctuality standards; must be reliable, responsible and fulfill all employment obligations