Part-Time Visitor Support Specialist/Stocker Laundry/Cleaning/Personal Care

Kidron, OH
04-06-2021
Kidron
Depends on Experience  Hourly
Part Time
Standard

 

Part-Time Visitor Support Specialist/Stocker – Laundry/Cleaning/Personal Care

 

About us:  In business since 1955, Lehman's has been voted the best place to visit in Amish Country. 

Our customers come from all over to experience a simpler life.  Whether in our store or through our website at www.lehmans.com, our people help them find the products they need to live the life they want.  Whether it's in Kidron or on the other side of the world, we strive to provide great service with a team that cares for and values each other.   

 

About the position:  The Visitor Support Specialist/Stocker is the primary contact person for each of our guests as they come into their area of the store.  They will help the customer find the item they came in looking for, and sometimes one or two they didn't know they were looking for.  The Visitor Support Specialist's product knowledge will be key as they listen to the customer so that their needs can be met while having a great experience.  Sometimes supporting the customer involves setting up displays and stocking shelves in a way that makes it easy to find items of interest and that complement each other.  Accuracy is also an important part of this position as counting and processing inventory will be a regular part of each day.  This position will be the face of Lehman's for so many of our guests and you will be key in helping them have a great first impression and ongoing great feelings about our organization.  This particular position will be heavier on the stocking side with up to 80% of each week spent making sure products are placed appropriately on the shelves.

 

 

Essential Responsibilities:

 

  • Visitor Support
    • Walk through the store with the purpose of engaging customers to assist with questions, directions and to provide excellent customer service
    • Cross-train in all departments of the store in order to be able to efficiently and effectively assist visitors
    • Will be assigned primary areas of responsibility and coverage, but may be needed to "cover" other areas of the store when staff shortages occur
    • Will handle the "over-flow" of primary area(s) of responsibility
    • Provide directions to customers to desired products and/or local area attractions
    • Provide coverage for all departments and the customer service desk when needed in order to provide excellent customer service
  • Stock
    • Stock shelves, racks, cases, bins and tables with new and/or transferred merchandise
    • Receive, open, unpack and issue sales floor merchandise
    • Process transfer documents to pick/prepare items for transfer to other Lehman's locations
    • Clean display cases, shelves and aisles
    • Manage product in back stock area to ensure that it is well managed and safe
    • Cycle out back stock onto sales floor weekly
    • Communicate inventory observations to VSS/Stock Senior Team Leader and Department Managers
    • Assist with keeping the store presentable, clean and organized for consumers
    • Create, attach and/or change pricing labels on merchandise according to pricing list
    • Answer telephone calls requesting product availability and assist with retail floor coverage as needed
    • Cycle Count merchandise

 

  • Other duties as assigned

 

Qualifications:

  • Education

o    Minimum of an Eighth (8th) Grade education

 

  • Experience

o    Minimum experience required for this position is 0 to 6 months in a customer service, retail and or customer centered environment

o    Familiarity with Lehman's line of non-electric merchandise a plus but not required

 

  • Physical Requirements

o    Ability to access all areas of the Kidron store sales floor

o    Ability to move up to 25 pounds on a routine basis and occasionally move heavier or bulkier items either alone or as part of a team

 

At Lehmans, we serve others as we would want to be served.  You can expect a great working atmosphere, benefits that include 401K and a great discount at our store, and a team that wants to see you succeed.  If you would like to join a company that works each day to go beyond our customers' expectations, please apply for this great opportunity.