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Category Manager - Outlet/Garden Center

Location: Kidron, OH
Department: Kidron Retail
Posted: 05-01-2018
Location Name: Kidron
Wage: Depends on Experience
Position Type: Full time

Home Department:               Kid – Outlet Retail – 500100

Reports to:                             Kidron Store Manager

EE Status:                              Full Time

EEO Category:                      Department Lead, Sales Worker

FLSA:                                    Non-Exempt (Hourly)

Worker’s Comp:                   8010

Created on:                            6/22/17

Last Revised:                         6/22/17


Position Summary & Purpose:       


The Category Manager – Outlet/Garden- Kidron will be one of the points of contact for all customers in need of Outlet items sold or maintained by Lehman’s.    The Category Manager – Outlet/Garden - Kidron will be responsible for selling Lehman’s merchandise to the consumer, teaching the customer how to use the Lehman’s product; consistently deliver a high degree of customer service in a professional and positive manner and will be responsible for attaining and maintain a standard of excellence regarding the department’s appearance (merchandising, blocking, stocking and cleanliness). The Category Manager – Outlet/Garden - Kidron will also be responsible creating a memorable visitor experience by engaging the visitor in a positive and helpful manner in and outside of the store or customer home (via telephone), offering accurate and relevant information in a manner focused on providing exceptional customer service and creating an outstanding first impression.


Duties & Responsibilities:


·         Safety

  •   Responsible for understanding and demonstrating accepted safety standards used by Lehman’s.
  •   Responsible for ensuring a safe shopping experience for customers and employees while in the Housewares
  •        Customer Service
  •   Ensuring the Lehman’s Outlet and Garden Department meets key measurements for customer service (decreased length of wait, greeting all customers, etc.)
  •   Intervene and handle challenging customers either independently or with the assistance of management
  • Ensuring that the Lehman’s Outlet and Garden Department maintains good feedback on the customer surveys.
  •         Branding
  •   Continuous communication with the Merchandising Department to ensure brands sold and/or serviced through the Lehman’s Outlet and Garden Department meet brand expectations
  •   Continuous communication with Store Manager and Marketing to coordinate departmental marketing and event coordination
  •         Operations
  •   Responsible for managing department gross revenue to meet and/or exceed sales targets
  •   Active, direct and indirect communication with all aspects of team including but not limited to Stockers and VS Staff members, store management and other departmental managers/category managers, as well as other customers and business associates on and off site both actual and perceived
  •   Responsible for following up on empty hooks and empty shelf spaces, communicating “Outs” to the buyers and/or store manager.
  •   Work closely with the staff assigned to assist in the Outlet, Case Knives, Garden/Pets.
  •   Ensure all areas of responsibility are staffed and meeting or exceeding expectation
  • ·         Human Resources
  •   Work closely with store management team  to ensure departmental staffing needs are met with regards to maintaining customer service and meeting established percentage of sales for payroll targets
  •   Understand and follow all Lehman’s policies and procedures
  • ·         Product Management
  •   Contributes to the selection of products to be sold in the Lehman’s Outlet and Garden Department
  •   Ensures that displays are maintained and clean at all times
  •   Works with the Marketing Department to complete seasonal change outs and price changes in line with expectations of Merchandising
  •   Recommend retail pricing to Merchandising team based on:
  •   Competitor’s pricing
  •   Lehman’s variable pricing strategy
  •   Price points
  •   Identification of discount/close-out merchandise
  •   Set pricing on Lehman’s Outlet items on SKUs in department
  •   Instruct customers on the appropriate use and care of product(s) purchased
  •         Driving/Vehicle
  •   Possess and maintain an excellent Motor Vehicle Driving Record in order to attend product shows and/or other retail locations for ideas and/or samples
  •         Physical  Responsibilities
  •   Ability to lift up to fifty (50) Ability to work safely in varying environmental conditions
  •   Ability to ascend/descend ladders
  • Other duties as assigned
  • Qualifications:
  • Education
  •         Minimum of an Eighth (8th) Grade education
  •         High School Diploma or GED preferred
  • Experience
  •         Prior experience with supervision is desirable but not required to apply
  •        Knowledgeable about Lehman’s Products and the simple lifestyle that Lehman’s promotes
  • Travel – must be willing and able to travel as needed for work related purposes, such as but not limited to:·         Trade Shows·         Extended work hours during peak business periods
  • Skills
  •       Driving/Delivery – must currently possess and must maintain a valid insurance and an Ohio Bureau of Motor Vehicles approved driving license
  •       Interpersonal skills which include but are not limited to:
  •   Extrovert/Social – being able to initiate visitor engagement and continue in the engagement until the end resulting in a positive experience with the visitor.  Examples include but are not limited to:
  •   First engagement – initiate customer interaction/engage customer
  •   Assessment of customer needs
  •   Meeting quality standards for service
  •   Evaluation of customer satisfaction
  •   Notice and appropriately interpret social cues when interacting with Lehman’s customers
  •   Creativity – using artistic abilities to bring ideas from concept to completion in a timely and fiscally responsible manner
  •   Fiscal responsibility – working within monetary guidelines for all projects
  •   Integrity – adhere to moral/ethical principles established by the corporate culture
  •   Fairness – adhering to the principals of being non-biased and just
  •   Trustworthy – deserving of trust and/or confidence, dependable, reliable
  •   Strong Work Ethic – adhering to the moral benefit and importance of work and its inherent ability to strengthen character
  •   Self-Control – being able to maintain an appropriate and calm composure, keeping emotions in check, controlling anger and avoiding aggressive behaviors in all situations
  •   Stress Tolerance – accepting criticism and dealing calmly and effectively with high stress situations
  •   Initiative – willingness to take on responsibilities and challenges
  •   Attention to Detail – thorough in completing work tasks
  •   Cooperation – being pleasant with others while on the job and displaying a good-natured, cooperative attitude
  •   Independence – self-guided, ability to work with little or no supervision and complete tasks/projects; closely related to Initiative and Work Ethic
  •   Adaptability/Flexibility – being open to change (positive or negative) and to considerable variety in the workplace
  • ·         Training Skills which include but are not limited to:
  •   Study and maintain up-to-date product knowledge
  •   Reading, understanding, interpreting and training Stockers and VS Staff in regards to up-to-date product knowledge and procedural instructions
  •        Physical skills which include but are not limited to:
  •   Motor Skills -  the ability to use fine and gross motor skills to complete decorating projects and assisting visitors in the store (example: using fingers to pick up string or using hands, legs and back to lift a package from the floor)
  •   Dexterity – skill of being able to  use hands, feet, eyes, body in coordination with each other to complete a given project or task
  •   Safety – the ability to observe gauges, dials, or other indicators, whether analog or digital, to make sure appliance is working properly
  •         Mental skills which include but are not limited to:
  •   Computation – the act, process or method of using/performing calculations
  •   Analytical – the ability to process information in a logical way
  •   Communicative – the ability to interacting with and relay pertinent information to a variety of individuals in a variety of ways (written, verbal, visual, etc.)
  •         Technical/Electronic skills which include but are not limited to:
  •   The ability to learn and correctly operate a Point of Sale (POS) computer
  •   The ability to learn and correctly operate a credit card reader
  •   The ability to learn and correctly operate a computer to:
  •   Enter customer information
  •   Look up work related information
  •   Use email to read and write business correspondence
  •   Read and respond to employee related news, policies, updates, etc.
  •   Ability to add, subtract, multiply and/or divide quickly and correctly with or without electronic assistance (i.e. calculator)
  •   The ability to learn and correctly operate various computer software programs directly pertaining to the ability to perform one’s job appropriately. Especially Microsoft Office and Google Drive/Docs
  •   The ability to learn and correctly use non-electric and electric hand tools including but not limited to:
  •   Hammer
  •   Screw Driver(s)
  •   Pliers, Knives
  •   Tow Motor
  •         Time Management – the ability to manage one’s own time and prioritize projects
  • Language
  •         English – must be able to communicate and understand the English language utilizing any and all forms of communication (written, verbal, visual, etc.)
  •         Dutch (Pennsylvania Dutch) – not a necessary job requirement, but helpful in dealing with Amish visitors/customers
  • Scheduling
  •         Must be willing and able to work assigned shift/schedule/provisory period as defined by supervision based on staffing needs
  •         Must be able to provide reliable transportation for self to and from assigned worksite(s). Transportation can include but is not limited to self-transport, car-pooling, hired drivers, horse & buggy, bicycle, etc.  Neither Lehman’s nor Lehman’s supervision is responsible for securing or providing reliable transportation for this position.
  •         Dependability - must be willing and able to maintain proper attendance and punctuality standards; must be reliable, responsible and fulfill all employment obligations