Retail Cashier / Fudge (Seasonal)

Kidron, OH
Kidron Retail
04-01-2019
Kidron
Depends on Experience 
Seasonal

Position Summary & Purpose:       

The Cashier – Fudge position at Kidron will be one of the points of contact for all customers entering and exiting the Lehman’s Kidron Store location.  The Cashier – Kidron will operate a Point of Sale (POS) computer to total customer purchases, accept payments, make change, process credit/debit card transactions, validate checks, and bag purchases in a friendly and efficient manner.  The Cashier – Kidron will assist Kidron team members in creating a memorable visitor experience by engaging the visitor in a positive and helpful manner, offering accurate and relevant information in a manner focused on providing exceptional customer service and creating an outstanding first impression. 

Duties & Responsibilities

Cashier / Fudge

  • Greet customers entering the establishment
  • Receive payment by cash, check, credit/debit card, vouchers or automatic debits
  • Issue receipts, refunds, credits or change due to customers
  • Assist customers by providing information and resolving any concerns about product, location, local attractions, etc.
  • Establish and/or identify:
  • Prices of goods
  • Local services
  • Local attractions
  • Tabulate customer purchases using:
  • Calculator
  • POS computer
  • Cash register
  • Optical price scanner(s)
  • Answer customer questions regarding product, services, attractions, etc. and provide information on procedures and/or purchase/return policies
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas
  • Complete general cleaning duties such as, but not limited to, sweeping/mopping floors/spills, emptying trash cans, dusting, etc.
  • Stock shelves and ensure items are marked with prices
  • Provide service at the Fudge Counter as needed
  • Other duties as assigned
  • Can include but is not limited to:
  • Event Planning
  • Attend Planning Meetings
  • Research event ideas that would be good fit for event and Lehman’s
  • Event Organization and Execution
  • Set up the area(s) where the events will take place
  • Schedule outside service providers for events such as
  • Balloons
  • Flowers
  • Demonstrators
  • Entertainment
  • Event Decorating
  • Gather craft supplies
  • Provide décor assistance

Qualifications:

Education

  • Minimum of an Eighth (8th) Grade education

Experience

  • Minimum experience required for this position is 0 to 6 months in a customer service, retail and or customer centered environment

Language

  • English – must be able to communicate and understand the English language utilizing any and all forms of communication (written, verbal, visual, etc.)
  • Dutch (Pennsylvania Dutch) – not a necessary job requirement, but helpful in dealing with Amish visitors/customers

Scheduling

  • Must be willing and able to work assigned shift/schedule/provisory period as defined by supervision based on staffing needs
  • Must be able to provide reliable transportation for self to and from assigned worksite(s). Transportation can include but is not limited to self-transport, car-pooling, hired drivers, horse & buggy, bicycle, etc.  Neither Lehman’s nor Lehman’s supervision is responsible for securing or providing reliable transportation for this position.
  • Dependability - must be willing and able to maintain proper attendance and punctuality standards; must be reliable, responsible and fulfill all employment obligations

Skills

  • Interpersonal skills which include but are not limited to:
  • Extrovert/Social – being able to initiate visitor engagement and continue in the engagement until the end resulting in a positive experience with the visitor.  Examples include but are not limited to:
  • First engagement – initiate customer interaction/engage customer
  • Assessment of customer needs
  • Meeting quality standards for service
  • Evaluation of customer satisfaction
  • Notice and appropriately interpret social cues when interacting with Lehman’s customers
  • Creativity – using artistic abilities to bring a decoration from concept to completion in a timely and fiscally responsible manner
  • Fiscal responsibility – working within monetary guidelines for all projects
  • Integrity – adhere to moral/ethical principles established by the corporate culture
  • Fairness – adhering to the principals of being non-biased and just
  • Trustworthy – deserving of trust and/or confidence, dependable, reliable
  • Strong Work Ethic – adhering to the moral benefit and importance of work and its inherent ability to strengthen character
  • Self-Control – being able to maintain an appropriate and calm composure, keeping emotions in check, controlling anger and avoiding aggressive behaviors in all situations
  • Stress Tolerance – accepting criticism and dealing calmly and effectively with high stress situations
  • Initiative – willingness to take on responsibilities and challenges
  • Attention to Detail – thorough in completing work tasks
  • Cooperation – being pleasant with others while on the job and displaying a good-natured, cooperative attitude
  • Independence – self-guided, ability to work with little or no supervision and complete tasks/projects; closely related to Initiative and Work Ethic
  • Adaptability/Flexibility – being open to change (positive or negative) and to considerable variety in the workplace
  • Physical skills which include but are not limited to:
  • Motor Skills -  the ability to use fine and gross motor skills to complete decorating projects and assisting visitors in the store (example: using fingers to pick up string or using hands, legs and back to lift a package from the floor)
  • Dexterity – skill of being able to  use hands, feet, eyes, body in coordination with each other to complete a given project or task
  • Mental skills which include but are not limited to:
  • Computation – the act, process or method of using/performing calculations
  • Analytical – the ability to process information in a logical way
  • Communicative – the ability to interacting with and relay pertinent information to a variety of individuals in a variety of ways (written, verbal, visual, etc.)
  • Technical/Electronic skills which include but are not limited to:
  • The ability to learn and correctly operate a Point of Sale (POS) computer
  • The ability to learn and correctly operate a credit card reader
  • The ability to learn and correctly operate a computer to:
  • Enter customer information
  • Look up work related information
  • Use email to read and write business correspondence
  • Read and respond to employee related news, policies, updates, etc.
  • Ability to add, subtract, multiply and/or divide quickly and correctly with or without electronic assistance (i.e. calculator)

The ability to learn and correctly operate various computer software programs directly pertaining to the ability to perform ones job appropriately